Pravidlá poskytovania refundácií
REFUND POLICY
At Nova Trend, we are committed to the quality of our digital products and to ensuring customer satisfaction. All our e-books, guides, recipes, tutorials, and other digital materials are covered by a 60-day satisfaction guarantee.
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60-Day Satisfaction Guarantee
If you are not satisfied with your purchase, you may request a full refund within 60 days from the date of purchase.
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How to Request a Refund
To submit a refund request, please email customer@novatreend.shop and include:
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Your full name;
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The email address used for the purchase;
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Your order number;
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The name of the product purchased;
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A brief explanation of the reason for your request.
Because our products are delivered digitally, you do not need to return a physical item or send anything by mail.
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Access or Product Issues
If you receive the wrong digital product, experience problems accessing or downloading your purchase, or find that a file is incomplete or corrupted, please contact us as soon as possible. We will review the issue and provide the appropriate assistance.
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Refund Processing
Once your request has been reviewed and approved, the refund will be issued to the original payment method used for the purchase. Processing may take up to 10 business days, depending on your bank, card issuer, or payment provider.
If more than 15 business days have passed since your refund was approved and the amount has not been credited, please contact us for assistance.
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Exchanges
As our products are digital, traditional exchanges do not apply. If you purchased the wrong product or received an incorrect file, please contact us so we can evaluate the situation and provide an appropriate solution.
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Consumer Rights
This Refund Policy does not limit any mandatory consumer rights granted by the laws applicable in your country or region.
CONTACT
If you have questions about refunds, payments, or access to your digital products, please contact Nova Trend:
Email: customer@novatreend.shop
Website: novatreend.shop